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Business and services monitoring
Business is designed as a combination of business metric (KPI) units and/or IT services as XaaS and presented in a single Status dashboard.
Events grouping
All metrics that violate critical or warning thresholds are presented in a single Service details dashboard and grouped into layers.
​Integration with issue management systems
Out-of-the-box integration with Jira, email system. We will extend integrations with automatic assignment to the person
Single source of truth
Each Service, Layer, Business unit or Subunit is monitored in the only system according to the XaaS model.
Too seldom/often events
The platform distinguishes IT components, Layer, Service, thresholds crossing (events), outages (alerts) and Business related alerts are sent to responsible people in case of problem.
Best practices
Ready to use templates that are based on best practices.
Templates define key metrics of each IT component, Layer, Service and Business are accessible to all support team members.